Social Marketing

Social Marketing Definition

The subfield of marketing, defined as social marketing, operates to raise awareness of social issues or issues of widespread interest. Social marketing primarily appeals to customers' sense of social responsibility.

Unfortunately, many people follow harmful behaviors and habits. Reformers, nonprofit leaders, educators, and company directors might want to help people develop and maintain positive behaviors.

Social marketing is a combination of marketing and social sciences to influence behavior. Ideally, social marketing will influence customer behavior to benefit individuals and society.

In contrast to commercial marketing, social marketing is centered on finding solutions to issues that occur in the real world. It intends to do so via inducing awareness, altering behavior, and contributing to improving the environment in which people live.

Social Marketing Examples

Social marketing examples include public health and safety, education, environmentalism, city beautification, and urban renewal initiatives. Government agencies widely use social marketing to try and address different types of social issues.

For example, many social marketing initiatives have dissuaded young people from experimenting with drugs. Other popular initiatives convinced the public of the dangers of drunk driving and not wearing seatbelts. Around the United States, many people can recall famous slogans and taglines from these social marketing initiatives, going back to the oldest example - Smokey Bear.

Fig. 2 - Smokey Bear Only You

Although natural forest fires can be necessary for ecosystems, it has been invaluable for people to be mindful of their use of flames near wooded areas.

These campaigns all promoted healthy behaviors using catchy slogans and the inclusion of all sectors of the public.

Social Marketing Concept

The concept behind social marketing is changing behaviors through consistent positive reinforcement.

Recipients of social marketing campaigns are encouraged to do something good rather than be criticized for doing something terrible. Another part of the concept is simplicity: the encouraged behavior must be simple to explain and perform.

When it comes to slogans, complexity quickly leads to people tuning out the message. Simple phrases like "only you can prevent forest fires" are easily understood, help the reader or viewer feel empowered, and can be easily accomplished. People can safely dispose of their campfire ashes, cigarette butts, or flammable trash to feel good about themselves.

"Friends don't let friends drive drunk" takes a similar approach. The message is clear and straightforward, and recipients of the campaign feel empowered when they do not let a friend drive away from a party or bar while intoxicated. The slogan confirms that you are a true friend and are protecting a fellow friend.

"Say no to drugs" is a third example of the concept. It is straightforward and non-judgmental, as it does not criticize people for drugs they might have used in the past. Repetition will help reinforce the message. People can choose positive behavior at any time by saying no to drugs.

Social Marketing Approach

The social marketing approach defines how effective a social marketing campaign is.

Social marketers want to identify simple behavioral changes that can have meaningful impacts on health, safety, performance, and society overall. Trying to change multiple behaviors at once is unlikely to be successful, so it is essential to be strategic in determining which individual behavior changes will have a positive impact.

On the surface, social marketers use simple messaging to appeal to the mass public. This can include television commercials, radio ads, Internet ads, and posters.

Through media, social marketers focus on emotional impact and emphasize the simplicity of the desired behavior.

Regarding "friends don't let friends drive drunk," social marketers can be impactful by showing the trauma caused by a friend driving drunk. Social marketers can also depict how taking the friend's car keys and calling them a ride could have saved lives and prevented the trauma. By showing that simple action could have prevented the disaster, many recipients of social marketing may eventually be convinced to change their behaviors.

Social marketers can make an emotional impact by presenting brief accounts from trauma survivors, such as family members of drug users, drunk drivers, or those injured by wildfires. Marketers can add simple statistics of the prevalence of the problem to emotional statements to increase impact. Viewers are more likely to act if they understand that the problem is widespread and not isolated.

Importance of Social Marketing

Social marketing is essential because it encourages positive behavioral changes more successfully than mandates.³ By engaging with the public in a gentle and non-confrontational manner, there is less risk of backlash and firm resistance.

Had public service announcements about the dangers of drug use, tobacco use, and alcohol abuse been overtly hostile to those who engaged in those behaviors, those individuals might have felt the need to continue those behaviors in rebellion. Viewers are more likely to listen neutrally or positively when not faced with criticism. Over time, this neutral engagement may become positive action.

Framing social marketing as an attempt to help individuals live better and healthier lives is also essential. People may not want to adjust their behavior to benefit strangers but likely care more about the effects on friends and loved ones. The gentle, positive messaging also gives viewers the ability to feel empowered that they chose the favorable option. Demands that people change their behavior may be less successful because people do not feel ownership over their changed behavior. People who think they have a choice are likelier to stick with their decision and maintain that behavior.

Social marketing can lead to lasting changes by causing social norms to evolve positively. As standards change, peer pressure leads many to adopt these positive behaviors to avoid social sanction or criticism. Eventually, the social marketing campaign becomes a permanent success once the new social norms are adopted. The public adopts the desired behavior widely, and further reinforcement is needed less frequently.

Similarly, people automatically know to make sure their campfires are no longer smoking, not to toss their cigarette butts into the dry brush, and not to set casual fires without safety precautions. Thanks to social marketing, we have fewer negative behaviors in our society!