Personnel Psychology

Personnel Psychology – Definition

Personnel psychology is the "industrial" side of industrial-organizational psychology. Personal psychologists apply psychological principles to assist organizations through the hiring process, training, performance evaluation, and job seeking.

Personnel psychologists also help identify required job skills as well as create effective selection methods. They are also involved in training new employees.

History of Personnel Psychology

The first application of personnel psychology is difficult to identify. It could be credited to Walter Dill Scott after his lecture on the application of psychological principles in advertising, or to Hugo Munsterberg for publishing his text entitled Psychology and Industrial Efficiency (1913). Other psychologists may be responsible such as Lillian Gilbreth or James Cattell.

Personnel psychology really started to take off during World War I when thousands of soldiers needed job placements. As a result, personnel psychologists were hired to develop placement tests and procedures for selecting officers. The work of personnel psychologists during World War I and World War II set a precedent for procedures used today such as rating scales, personality inventories, and group testing.

Fast forward to the 1960s and the Civil Rights Movement; legislation was passed to protect minority workers. The Equal Employment Opportunity Commission (EEOC) required employers to ensure equal opportunity for all, regardless of race, color, sex, nationality, religion, age, or disability. In fact, industrial-organizational and personnel psychologists were involved in the creation of this policy. Now, companies had new legal requirements to consider and personnel psychologists were (and still are) hired to ensure all activities including hiring, promotions, harassment-prevention, firing, training, wages, and benefits are not in violation of any codes.

Functions of Personnel Psychology

Personal psychologists assist organizations at each stage of the employee hiring and evaluation process.

Recruitment Techniques

Matching an employee to their skill sets can greatly improve productivity and motivation. This is in the best interest of the employer and is often a goal of personnel psychologists. While recruiting, psychologist Mary Tenopyr developed a new way of selecting recruits after noticing customer service representatives failing at a high rate.

• Ask applicants to respond to various test questions.

• Follow up later to assess which applicants excel on the job.

• Focus only on test questions with the best-predicted success.

Personnel psychologists also help people find jobs as well. Knowing which positions to apply for that fit your specific skill set can make all the difference. People often waste too much time applying for jobs that do not fit their skill sets. Or, some people may have a difficult time interviewing. Personnel psychologists can help prepare job seekers for this important step.

Interview Techniques

The interview process is an important part of the hiring process. Someone can look great on paper, but other red flags may appear during the interview. However, someone who is very charismatic may make a good impression in the interview, but still not be best qualified for the job. This is most likely to occur during an unstructured interview.

Unstructured Interviews

Interview questions such as “How well do you get along with people”, or “How do you handle stress”, give the interviewee too much control over the impression they make.

These questions do not actually explore the person’s skills and aptitude to do the job. Many interviewers are overly confident in their ability to discern an interviewee’s fitness for the job. This is referred to as interviewer illusion. Interviewers may be overconfident in their discernment because:

• They presume people are what they seem to be during the interview.

• Their own moods and perceptions impact how they perceive the interviewer’s responses.

• They may judge a person’s interview in relation to those interviewed before or after them.

• They often do not get any feedback on if they made a bad hire, as they only know the career success of those they hired, but not those they rejected (who may have ended up being a better fit).

• They only uncover the interviewee’s intentions through unstructured interviews rather than revealing habitual behaviors.

Structured Interviews

To avoid interviewer illusion, personnel psychologists encourage interviewers to conduct structured interviews. Structured interviews are less like a casual conversation and more about collecting information.

In a structured interview questions may be more like “Give me an example of a time when you resolved conflict with a coworker?”, or, “Tell me about the time you used problem-solving skills to handle a difficult customer.” These interviews will focus more on a person's strengths, attitudes, behaviors, knowledge, and skills.

Fig. 1 Interviewer taking notes, Freepik.com

During a structured interview, personnel psychologists will suggest that the interviewer take notes to avoid memory distortions and bias. Studies have shown that using a structured interview increases predictive accuracy more than unstructured interviews (Schmidt and Hunter, 1998). It is vitally important that interviewers are careful not to let their bias interfere with the hiring process, otherwise progress within the organization may be hindered. Replacing a bad employee with another bad egg is not progress.

Performance Appraisal

Personnel psychologists are not only involved in the hiring process, but are also involved in other company functions such as harnessing employee strengths, appropriately awarding and paying people for their time and efforts, and deciding whom to keep on staff. This process is called performance appraisal.

Performance appraisal should either affirm employee strengths or help motivate improvements. Some appraisal methods used in personnel psychology include:

• Checklists: to identify specific behaviors of each worker.

• Graphic rating: scales used to measure worker attributes such as dependability and productivity on a pointed scale such as 1 to 5.

• Behavior rating: These are used to measure worker behavior such as tardiness and ability to follow procedures, by using a frequency scale rating from “never” to “always”.

Performance appraisal is not always done for employees; they may also evaluate themselves, their supervisors, and other colleagues as well. This type of feedback in a company is called 360-degree feedback and often results in more open communication within the organization. It includes the following types of performance appraisal:

• Supervisor rating

• Peer rating

• Subordinate rating

• Customer rating

• Self-rating

Personnel Psychology – Examples

Let's take a look at some personnel psychology examples in healthcare.

Personnel Psychology in the Field of Healthcare

Let's break this down by category.

Job Analysis

Personnel psychologists may evaluate the necessary skills and educational requirements for the position. They will collect a large amount of data to stay up-to-date with what knowledge is required for nurses and doctors, as healthcare is an ever-changing field.

Employee Selection

With lives on the line, it is vitally important for hospitals to hire well-qualified candidates. Personnel psychologists will help hospitals in determining what factors may predict high or low performance such as test scores and interview questions. Additionally, hospitals, like any other employer, are expected to follow the EEOC, ensuring there is no discrimination in their hiring process. Historically, this has not always been the case.

Fig. 2 Diversity in healthcare, Freepik.com

Performance Appraisal Systems

Just as hospitals need to hire qualified healthcare professionals, it is also important for hospitals to ensure they remain qualified. Personnel psychologists may develop rating scales for the hospital to use to evaluate employees, and also for employees to rate their supervisors, and for patients to rate the hospital and staff.

Compensation

As in any job, being paid appropriately for your work and efforts can improve morale. Hospitals may use personnel psychologists to determine appropriate pay for healthcare workers based on several factors such as education, time, and training. Healthcare professionals, especially nurses, are not always compensated for the time and risks that come with the job.

Training and Development

Since the medical field is constantly evolving, doctors and nurses are expected to continue to learn and study. Additionally, residency programs have an immense amount of responsibility in ensuring doctors are properly trained. Personnel psychology can be useful in developing the best teaching and training methods used in a residency program.

Importance of Personnel Psychology

In modern times, the nature of work has changed drastically. With the advancement of technology, several jobs such as bookkeeping, clerical work, and repetitive tasks have been automated through computer programming. Suddenly, people are being replaced by machines and losing their jobs. Personnel psychology is important in these cases because it can help uncover other positions that will require the human touch.

Personnel psychology is almost like a safeguard in the workplace, ensuring that everything is functioning as it should, and that those who are qualified for a position are given the best chance of getting it. Additionally, with education requirements being especially high, personnel psychologists are tasked with developing training programs and opportunities that may help the most qualified applicant stand out amongst other highly qualified applicants.